To return or exchange a product please email us the order # with the product name, original proof of purchase receipt, and the issue at choicemallpk@gmail.com and our customer care agent will get in contact with you. Alternatively, you can call us at +92326045504 from Monday to Saturday between 10:00 am - 6:00 pm (Pakistan Standard Time). Further, to proceed with the case, your purchase should be sent back to us within 13 days of receiving your order.

Important Points:

  1. An order placed mistakenly will not be exchanged.
  2. No item will be exchanged after 10 days.
  3. No return or refund of any kind is valid.

ELIGIBILITY CRITERIA FOR A RETURN

  • If your item arrived in defective / damaged or incorrect/incomplete condition, a refund against return will be issued.
  • An incorrect product has been delivered.
  • The product received is incomplete.
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